As we’ve made some big changes to our plans, we hope this FAQ will help to explain them a bit. You can also visit here for more background on why we’ve made these changes.
1. Am I affected by the new plans?
If you’re currently a Free user with an individual account (i.e., not an account for your whole company) then you will be migrated to our Basic Plan in early November. This new plan will have the following differences:
- You can receive up to 10 alerts of any kind per month (see below, “What are alert credits?”). After that you’ll need to upgrade, or wait until the next month in your billing cycle before you can receive up to 10 more.
- All your SMS’s will go through our high quality paid gateway, which increases the likeliness of their delivery, will be better formatted, and will come from the same phone number consistently.
- You can now send SMS notifications internationally.
- You can now check email at a Microsoft Exchange account.
If you are currently on the Monthly Start plan, you were just upgraded to the monthly version of our Pro plan, which means you now have all the features of our previous Pro plan (checking more email accounts and faster notifications) plus the new features that the old Yearly Pro users received with their upgrade.
If you are currently a Yearly Pro user, you are now part of the yearly version of the Pro Plan, which means the following upgrades for your account:
- You now can receive up to 1000 alerts, of any kind–Voice, SMS, iPhone push, etc.
- You will now receive instant alerts, rather than an alert after a few minutes.
- You will continue to pay the same price as before (which is at least $11 less than the current new Pro plan’s yearly version).
2. What are Alert Credits? Do I need to think about them?
Alert Credits, or the monthly alerts you’re allotted each month may be important to you. Any time you receive an alert–regardless of whether it’s by SMS, iPhone, Android, email, IM, Voice, or Twitter–it reduces your alert credits. In the past, we only tracked paid SMS and Voice notifications, but now all forms of notifications are counted equally.
If you are a casual AwayFind user, it’s likely that you receive fewer than 10 alerts per month. If that’s the case, then you won’t need to upgrade to continue using all the features of AwayFind you’re used to.
If you are an active AwayFind user, upgrading to the Personal plan will allow you to receive 100 alerts per month, which is about 5 alerts on any given workday–this is more than enough for the vast majority of our active users. In addition to being able to receive more alerts, you’ll also be notified about 4x faster when an urgent email arrives
If you are a big AwayFind user (we love you!), then you’ll want to check out our Pro plan, which allows you to receive 1000 alerts per month–which is enough for just about all our users (unless you’re using AwayFind as a dispatch service, it’s nearly impossible to send more than 40-50 alerts per day). Along with being able to receive more alerts, Pro users receive alerts nearly instantly when an email arrives.
There are other differences between our plans, which are summarized on our Plans & Pricing page.
3. If I run out of Alert Credits, what happens?
As you begin to run out of credits, we will send you an email to warn you. If you’re on the iPhone, we will warn you right from the device (with the ability to upgrade). [update pending Apple approval, est. by Nov 7)
Please note that even if you cannot receive alerts, we will continue to process urgent messages and place them in your AwayFind Inbox, which is available on the web and in our Android/iPhone apps. We may change this in the future.
4. Why are Google Apps and Exchange available in the Basic plan but not in the Personal plan?
In addition to launching our new individual plans, we’ve today also announced our group plans, which are better designed to accommodate Google Apps and, perhaps in the future, Exchange plans.
For people who use AwayFind for business purposes, we’re continuing to design features that excel for business needs and come at a premium, but affordable, price. For people who only need one license but use Google Apps, we believe the $10 package which includes all the Pro features you will likely need is a pretty good deal. And the new AwayFind Gadget is (at the time of this writing) the best way to experience AwayFind in Gmail.
For our existing users who are concerned about this and would rather use AwayFind’s individual Pro plan, we’ve offered a hefty discount on our Pro plans for a limited time–if you haven’t received that (and you’re reading this in October 2011), please email us at support AT awayfind.com.
As time goes on, we will continue to offer different features to business customers. Our rates are either the same or have declined for our group editions, so we hope you’ll take advantage of them. We can’t promise that we’ll offer these prices in the future.
5. Why all the changes? I liked AwayFind before.
There are a number of reasons that range from serving a wider array of customers with our Basic package to providing an affordable package for our active users.
To read a lot more (and a more personal story) about these changes, here’s more background on this from our Founder, Jared Goralnick.