Frequently Asked Questions
Overview
While we're in beta there will be no cost. When we're out of beta, we will charge for certain features in our product--just like we did for our last version. There will be a split between free and for-pay features. It will likely be a monthly charge equivalent to one beer--we just haven't decided if it that'd be a glass of Bud Light or a 750ml Chimay Grande Reserve. While you're not paying us, we highly recommend you indulge in the latter--it sure beats email.
AwayFind is a web application that finds and delivers important messages, allowing you to get away from your email. When an important message arrives in your inbox, AwayFind will either call you, send an SMS, IM, DM (Twitter), or it can even deliver the message to your co-workers.
You tell us. Maybe it's specific people who are important. Maybe it's certain keywords in the subject or message body. Maybe it's messages sent only to you. Or some combination of the above... you have a lot control over your "AwayFind Filters."
Additionally, with the AwayFind Contact Form you can provide people a way to reach you when they have an urgent message. Combining this with our Intelligent Autoresponders or placing it in your email signatures, you should be confident that urgent messages will reach you when you're away from your inbox.
We lose nearly a third of our day to interruptions, primarily due to email. Even when we're supposedly on vacation, we often find ourselves checking our work email regularly and once again living the office life. AwayFind helps you to focus on what you want to do, so you can be proactive rather than reactive, so you can be responsive but not always available.
AwayFind itself doesn't make you productive or make your email go away. But it can be a big part of helping you to escape from your inbox.
AwayFind continually scans your email for new messages. When something timely arrives (basd on the filters you set up), AwayFind sends you an alert. AwayFind additionally has the ability to send custom auto response messages to different people and at a frequency you specify.
Orchant is the second (2.0) version of AwayFind, and is night-and-day from the small (1.0) product we launched in November, 2008. The name 'Orchant' is in honor of Marc Orchant, a role model and mentor for his keen understanding of applied technologies, his passion for sharing ideas and advice, and for always putting the most important people first, even with so many commitments. Marc passed away in December of 2007, but his memory lives on in so many people, and we’re proud to pass it on in our own way, and with the kind permission of Sue Orchant.
Security
AwayFind only stores the email messages you specifically ask us to store in your AwayFind inbox. Others are not even temporarily stored on hard disk. AwayFind also tracks the size and volume of email our customers receive, so as to ensure that as we add features we're decreasing the volume and size of the messages our customers receive over time.
AwayFind stores your email password behind multiple layers of both physical and software security. We do our best to keep this and all of your information extremely secure.
Technology
We support all email providers that offer IMAP, including Gmail and many Microsoft Exchange installations. We are hard at work to offer native Microsoft Exchange support and full compatibility with Yahoo and Hotmail.
Not at this time. We may provide add-in applications in the future to make it easier to work with AwayFind and/or offer new features, but that would likely just be designed to make your life easier, and be completely optional.
Here is a list of cell phone providers that AwayFind supports for SMS. We most likely do support your provider (particularly if you're in the United States. We will be adding Google Voice support probably by the time you read this.
We don't have a definitive list at this time, but we believe we support most if not all countries and providers for voice. Please let us know if your phone provider is not supported.
No, an auto response is only sent to messages as often as your interval is set. The default interval is to send an auto-reply every 180 days. On your Auto Responders page there's the ability to change this interval and to prevent some email addresses or domains from ever receiving an auto response message.
Other Questions
You may contact support at support@awayfind.com but we recommend posting a question in our forums (to the right) first.
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