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FAQ

What email applications / services do you support?
AwayFind works with any email application that provides auto-response messages. Here are instructions for enabling and disabling an auto response message with many popular email providers.

If this is a private beta, is there a price to sign up? What plan will I have access to?
We have listed our prices to be upfront about them, but there is no charge for accessing the site during the private beta. All private beta users are subscribed to the Professional plan. Private beta users will have ample warning before any payment or credit card information is required. Those users who opt not to pay will simply have their accounts downgraded to prevent any disruption of service.

How does AwayFind determine which messages get through to an AwayFind user?
AwayFind does not actually filter email—it allows people to step away from email for extended periods of time. Those who send email to AwayFind users will receive an auto response message alerting them of the user’s availability, and suggesting that they click their AwayFind contact page if their need is urgent. Thus those who write to AwayFind users choose the urgency of their emails; in our research, fewer than 1% of emails turn into AwayFind notifications.

Is an auto response message sent in response to every email I receive?
AwayFind relies on your mail server to send an auto response message. Each mail server has different rules for how often an auto response message is sent per recipient. For instance, Gmail sends a response to each recipient no more than once every four days. Microsoft Exchange is similar. This is designed to alleviate the risk of auto response messages responding to each other over-and-over. Recognizing this, we’ve placed the following text in all of our auto response message templates: “consider bookmarking this link as you may not receive this notification again.”

When will AwayFind end its private beta?
We hope to be in full public beta by mid-2008.

Where do I submit a bug or feature request?
We recommend visiting our issues list before submitting a bug.

What’s next?
Let’s take this one step at a time. But if we have our way, we’ll release many other tools that will help you to have a more productive relationship with technology.